Terms of service
We try to keep our terms simple and straightforward.
For any questions:
office@trampoline.ai
TERMS AND CONDITIONS
THIS IS A LEGAL AGREEMENT BETWEEN TRAMPOLINE, INC. (“TRAMPOLINE”) AND YOU OR THE ENTITY THAT YOU REPRESENT (“CUSTOMER”) (INDIVIDUALLY A “PARTY”, COLLECTIVELY THE “PARTIES”). THIS AGREEMENT GOVERNS CUSTOMER’S USE, INCLUDING ANY FREE TRIAL USE, OF THE TRAMPOLINE SERVICE. BY ACCEPTING THIS AGREEMENT, EITHER BY CLICKING A BOX OR BUTTON INDICATING ACCEPTANCE, EXECUTING AN ORDER REFERENCING THIS AGREEMENT, OR ACCESSING THE TRAMPOLINE SERVICE, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE WITH THESE TERMS, YOU MAY NOT USE OR ACCESS THE TRAMPOLINE SERVICE.
1. LICENSE
Trampoline grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Trampoline Service during the Term.
a. The Trampoline Service enables Customer to ingest past proposal documents and employee-provided answers to create a searchable knowledge base.
b. Trampoline does not directly connect to Customer’s software systems, relying entirely on Customer-provided input.
c. Use of the Trampoline Service must comply with applicable laws, including data privacy regulations.
d. Trampoline retains all rights, title, and interest in its software, services, and documentation.
2. CUSTOMER’S OBLIGATIONS
a. Customer shall provide all necessary documents and information for Trampoline to operate effectively.
b. Customer shall not reverse engineer, decompile, or otherwise attempt to discover the source code of the Trampoline Service.
c. Customer warrants that all shared documents comply with applicable laws and confidentiality agreements binding both Parties and are not unauthorized disclosures.
3. CONFIDENTIALITY
All information shared between the Parties, including documents, data, and communications, is deemed Confidential Information.
a. Both Parties agree to protect Confidential Information using commercially reasonable efforts.
b. Confidential Information shall only be used for the purposes of this Agreement and disclosed to employees or contractors on a need-to-know basis, under similar confidentiality obligations.
c. Customer-provided data, including uploaded documents, will remain confidential and will not be shared, sold, or used by Trampoline for purposes outside the scope of this Agreement.
4. WARRANTIES
a. Trampoline warrants that its services will operate in a professional and workmanlike manner.
b. Customer acknowledges that the accuracy of responses generated by the Trampoline Service depends on the quality and completeness of the underlying data provided by the Customer. Trampoline disclaims liability for errors or omissions resulting from such data.
c. Customer warrants that all shared data complies with applicable laws and does not infringe third-party rights.
5. DATA USAGE
a. Ownership: Customer retains all ownership rights to the data shared with Trampoline.
b. Usage Restrictions: Trampoline will not use the proposal data provided by the Customer to improve its underlying AI model or for any purpose beyond delivering the Trampoline Service.
c. Storage and Deletion: Trampoline will securely store Customer-provided data for the duration of the Agreement and will permanently delete all data within seven (7) days of termination, unless otherwise required by law.
6. SECURITY
a. Industry Standards: Trampoline implements and maintains industry-standard security measures to protect Customer data, including encryption in transit and at rest, secure access controls, and regular vulnerability assessments.
b. Access Controls: Only authorized personnel with a legitimate business need may access Customer data, and such access is logged and monitored.
c. Incident Response: In the event of a data breach affecting Customer data, Trampoline will promptly notify Customer, investigate the breach, and provide details of corrective actions taken.
d. Certifications and Compliance: Trampoline complies with applicable Canadian data privacy laws and security regulations, including any updates or amendments.
e. Customer Responsibility: Customer is responsible for ensuring that the data shared with Trampoline does not include sensitive personal information or other regulated data unless otherwise agreed in writing.
7. INDEMNIFICATION
a. Service Provider Indemnification: Trampoline will indemnify, defend, and hold harmless Customer against claims of intellectual property infringement arising from the use of the Trampoline Service, provided that Customer promptly notifies Trampoline and cooperates in the defense.
b. Customer Indemnification: Customer will indemnify, defend, and hold harmless Trampoline against claims arising from data shared with Trampoline that infringes third-party rights or violates applicable laws.
8. LIMITATION OF LIABILITYNeither Party shall be liable for indirect, incidental, special, or consequential damages. Trampoline’s total liability under this Agreement will not exceed the fees paid by Customer in the 12 months preceding the event giving rise to the claim.
9. TERM AND TERMINATIONa. The Agreement remains in effect for the Term specified in the Order.
b. Either Party may terminate for material breach if not cured within 30 days of notice.
c. No refunds will be issued for payments made under discounted or volume-based deals.
d. Upon termination, Trampoline will delete all Customer data within seven (7) days, unless otherwise required by law.
10. SUPPORTTrampoline provides support via email (support@trampoline.ai) during business hours, 9 am - 5 pm Eastern Time, Monday through Friday, excluding Canadian holidays. Premium support is available for an additional fee. Response times are as follows:Standard Support: Trampoline will respond to submitted queries within 24 business hours.Premium Support: Trampoline will respond to submitted queries within 4 business hours.
11. DEFINITIONSa. Confidential Information: Includes any information shared under this Agreement that is designated confidential or reasonably understood to be confidential.
b. Customer Data: Refers to the documents, answers, and other materials provided by the Customer for ingestion into the Trampoline Service.
c. Trampoline Service: The software and services provided by Trampoline, including data ingestion, knowledge base creation, and AI-supported search functionalities.
12. GOVERNING LAWThis Agreement is governed by and construed under the laws of the Province of Quebec, Canada.
THIS IS A LEGAL AGREEMENT BETWEEN TRAMPOLINE, INC. (“TRAMPOLINE”) AND YOU OR THE ENTITY THAT YOU REPRESENT (“CUSTOMER”) (INDIVIDUALLY A “PARTY”, COLLECTIVELY THE “PARTIES”). THIS AGREEMENT GOVERNS CUSTOMER’S USE, INCLUDING ANY FREE TRIAL USE, OF THE TRAMPOLINE SERVICE. BY ACCEPTING THIS AGREEMENT, EITHER BY CLICKING A BOX OR BUTTON INDICATING ACCEPTANCE, EXECUTING AN ORDER REFERENCING THIS AGREEMENT, OR ACCESSING THE TRAMPOLINE SERVICE, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE WITH THESE TERMS, YOU MAY NOT USE OR ACCESS THE TRAMPOLINE SERVICE.
1. LICENSE
Trampoline grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the Trampoline Service during the Term.
a. The Trampoline Service enables Customer to ingest past proposal documents and employee-provided answers to create a searchable knowledge base.
b. Trampoline does not directly connect to Customer’s software systems, relying entirely on Customer-provided input.
c. Use of the Trampoline Service must comply with applicable laws, including data privacy regulations.
d. Trampoline retains all rights, title, and interest in its software, services, and documentation.
2. CUSTOMER’S OBLIGATIONS
a. Customer shall provide all necessary documents and information for Trampoline to operate effectively.
b. Customer shall not reverse engineer, decompile, or otherwise attempt to discover the source code of the Trampoline Service.
c. Customer warrants that all shared documents comply with applicable laws and confidentiality agreements binding both Parties and are not unauthorized disclosures.
3. CONFIDENTIALITY
All information shared between the Parties, including documents, data, and communications, is deemed Confidential Information.
a. Both Parties agree to protect Confidential Information using commercially reasonable efforts.
b. Confidential Information shall only be used for the purposes of this Agreement and disclosed to employees or contractors on a need-to-know basis, under similar confidentiality obligations.
c. Customer-provided data, including uploaded documents, will remain confidential and will not be shared, sold, or used by Trampoline for purposes outside the scope of this Agreement.
4. WARRANTIES
a. Trampoline warrants that its services will operate in a professional and workmanlike manner.
b. Customer acknowledges that the accuracy of responses generated by the Trampoline Service depends on the quality and completeness of the underlying data provided by the Customer. Trampoline disclaims liability for errors or omissions resulting from such data.
c. Customer warrants that all shared data complies with applicable laws and does not infringe third-party rights.
5. DATA USAGE
a. Ownership: Customer retains all ownership rights to the data shared with Trampoline.
b. Usage Restrictions: Trampoline will not use the proposal data provided by the Customer to improve its underlying AI model or for any purpose beyond delivering the Trampoline Service.
c. Storage and Deletion: Trampoline will securely store Customer-provided data for the duration of the Agreement and will permanently delete all data within seven (7) days of termination, unless otherwise required by law.
6. SECURITY
a. Industry Standards: Trampoline implements and maintains industry-standard security measures to protect Customer data, including encryption in transit and at rest, secure access controls, and regular vulnerability assessments.
b. Access Controls: Only authorized personnel with a legitimate business need may access Customer data, and such access is logged and monitored.
c. Incident Response: In the event of a data breach affecting Customer data, Trampoline will promptly notify Customer, investigate the breach, and provide details of corrective actions taken.
d. Certifications and Compliance: Trampoline complies with applicable Canadian data privacy laws and security regulations, including any updates or amendments.
e. Customer Responsibility: Customer is responsible for ensuring that the data shared with Trampoline does not include sensitive personal information or other regulated data unless otherwise agreed in writing.
7. INDEMNIFICATION
a. Service Provider Indemnification: Trampoline will indemnify, defend, and hold harmless Customer against claims of intellectual property infringement arising from the use of the Trampoline Service, provided that Customer promptly notifies Trampoline and cooperates in the defense.
b. Customer Indemnification: Customer will indemnify, defend, and hold harmless Trampoline against claims arising from data shared with Trampoline that infringes third-party rights or violates applicable laws.
8. LIMITATION OF LIABILITYNeither Party shall be liable for indirect, incidental, special, or consequential damages. Trampoline’s total liability under this Agreement will not exceed the fees paid by Customer in the 12 months preceding the event giving rise to the claim.
9. TERM AND TERMINATIONa. The Agreement remains in effect for the Term specified in the Order.
b. Either Party may terminate for material breach if not cured within 30 days of notice.
c. No refunds will be issued for payments made under discounted or volume-based deals.
d. Upon termination, Trampoline will delete all Customer data within seven (7) days, unless otherwise required by law.
10. SUPPORTTrampoline provides support via email (support@trampoline.ai) during business hours, 9 am - 5 pm Eastern Time, Monday through Friday, excluding Canadian holidays. Premium support is available for an additional fee. Response times are as follows:Standard Support: Trampoline will respond to submitted queries within 24 business hours.Premium Support: Trampoline will respond to submitted queries within 4 business hours.
11. DEFINITIONSa. Confidential Information: Includes any information shared under this Agreement that is designated confidential or reasonably understood to be confidential.
b. Customer Data: Refers to the documents, answers, and other materials provided by the Customer for ingestion into the Trampoline Service.
c. Trampoline Service: The software and services provided by Trampoline, including data ingestion, knowledge base creation, and AI-supported search functionalities.
12. GOVERNING LAWThis Agreement is governed by and construed under the laws of the Province of Quebec, Canada.
