Version 2
Effective date September 10, 2026
These Cloud Services Terms govern access to and use of Trampoline's hosted platform for building, running, monitoring, and managing agentic data and document workflows, including Trampoline Cloud, Avalanche pipelines, Predict RLM workloads, model calls, connected systems, and customer-authored automation.
These Terms are between the entity identified in an Order, called Customer, and Trampoline AI Inc., with a registered address at 5715 rue Marquette, Montreal, Quebec H2G 2X8, Canada, called Trampoline. Questions about these Terms may be sent to legal@trampoline.ai.
1 Agreement Structure
These Terms, each Order, the Data Processing Addendum, the Acceptable Use Policy, and any service-specific terms expressly incorporated into an Order form the agreement between Customer and Trampoline, collectively the Agreement. The Agreement takes effect when Customer signs or accepts an Order or first accesses paid Cloud Services under an online ordering flow.
If documents conflict, the following order applies: the Order; the Data Processing Addendum for processing of Personal Data; these Terms; the Acceptable Use Policy; and the Documentation. An Order changes these Terms only if it identifies the clause being changed. A purchase order or vendor portal term supplied by Customer is for administrative convenience and does not modify the Agreement unless Trampoline expressly agrees in writing.
2 Definitions
Account Data means business contact, billing, authentication, support, and administrative information relating to Customer and its Authorized Users.
Authorized User means an employee, contractor, agent, or other individual whom Customer authorizes to access the Cloud Services under Customer's account.
Cloud Services means the hosted Trampoline services identified in an Order, including execution, orchestration, storage, observability, administration, and AI-enabled functionality. Cloud Services do not include Open Source Components or Third Party Services.
Customer Code means source code, scripts, pipeline definitions, skills, prompts, schemas, policies, tests, configuration, and similar materials authored or supplied by or for Customer.
Customer Content means data, documents, files, records, instructions, prompts, credentials, Customer Code, and other material submitted to, stored in, retrieved by, or processed through the Cloud Services by or for Customer. Customer Content does not include Account Data or Usage Data.
Customer Output means results generated for Customer from Customer Content through a Workflow, including transformed data, reports, extracted fields, classifications, summaries, code, and other output.
Documentation means Trampoline's then-current technical and user documentation for the Cloud Services.
Order means an order form, statement of work, online purchase, or other ordering document accepted by the parties that identifies Cloud Services, usage entitlements, term, or fees.
Open Source Components means software made available under an open-source license, including the Avalanche and Predict RLM projects when distributed under their applicable licenses.
Personal Data means information relating to an identified or identifiable individual, or equivalent terms under applicable privacy law.
Run means an execution of a Workflow or any part of a Workflow.
Third Party Service means a model, data source, destination, application, infrastructure service, or other product not controlled by Trampoline that interoperates with the Cloud Services.
Usage Data means technical and operational telemetry about access to and performance of the Cloud Services, such as feature events, timestamps, token and compute consumption, latency, error data, and resource utilization. Usage Data excludes the substance of Customer Content except where limited excerpts are necessary for support or security and are handled as Customer Content.
Workflow means a pipeline, agent, process, schedule, trigger, tool chain, or other automation configured to execute through the Cloud Services.
3 Cloud Services
3 1 Access and Use
During the applicable Order term, Trampoline grants Customer a limited, non-exclusive, non-transferable right to access and use the Cloud Services and Documentation for Customer's internal business purposes and to provide Customer's own products and services, subject to the Agreement. Customer may permit its Affiliates and contractors to use the Cloud Services only within purchased entitlements and remains responsible for their compliance.
3 2 Accounts and Administration
Customer will designate account administrators, maintain accurate Account Data, protect credentials, use reasonable access controls, and promptly disable access that is no longer authorized. Customer is responsible for activity performed through its account except to the extent caused by Trampoline's breach of the Agreement. Customer will notify Trampoline promptly of suspected unauthorized access.
3 3 Service Configuration
The Cloud Services may allow Customer to select models, regions, retention settings, permissions, execution environments, usage limits, and approval gates. Customer is responsible for its configuration choices and for testing them before production use. Trampoline may provide recommended defaults, but Customer remains responsible for deciding whether a configuration is appropriate for its data, users, and use case.
4 Agentic Workflows
4 1 Customer Control
Customer controls the objectives, instructions, tools, data sources, destinations, schedules, permissions, and approval points assigned to each Workflow. Customer must authorize every system and data source that a Workflow accesses and must not give a Workflow broader privileges than reasonably necessary.
4 2 External Actions
A Workflow may read, create, modify, transmit, or delete data and may call external systems if Customer configures it to do so. Customer must use human approval or equivalent safeguards before a Workflow performs a material, irreversible, destructive, legally significant, financial, access-control, or public-facing action. Customer is responsible for reviewing execution plans, outputs, retry behavior, and logs in light of the risk of the use case.
4 3 Reliability and Review
Probabilistic models and autonomous reasoning can produce inaccurate, incomplete, non-unique, or unexpected results. Customer will validate Workflows and Customer Outputs before relying on them, monitor production performance, maintain appropriate fallbacks, and ensure qualified human review where an error could materially affect a person, property, rights, safety, finances, legal position, or regulated process.
5 AI Features and Model Providers
Cloud Services may use Trampoline models or Third Party Services to process Customer Content and generate Customer Output. The model or provider used may depend on Customer configuration, availability, region, and the Order. Provider-specific limits and safety controls may apply.
As between the parties, Customer retains all rights in its inputs and owns Customer Output to the extent permitted by law. Trampoline assigns to Customer any rights Trampoline may have in Customer Output. Customer acknowledges that similar output may be generated for others and that output may not qualify for intellectual property protection.
Trampoline will not use Customer Content or Customer Output to train or improve a general-purpose model, a model shared across customers, or another customer's service unless Customer gives express written opt-in consent that identifies the data and purpose. Trampoline may use de-identified and aggregated Usage Data to operate, secure, support, and improve the Cloud Services, provided it does not identify Customer, an Authorized User, or an individual and cannot reasonably be reconstructed into Customer Content.
6 Third Party Services and Customer Keys
Customer may connect Third Party Services or supply provider credentials, including bring-your-own-key credentials. Customer authorizes Trampoline to transmit Customer Content and instructions to those services as necessary to perform the configured Workflow. A Third Party Service may process data under Customer's separate agreement with that provider, and its availability, retention, location, terms, and security practices are controlled by that provider.
Trampoline is not responsible for Third Party Services selected or controlled by Customer, but remains responsible for subprocessors engaged by Trampoline as described in the Data Processing Addendum. The Subprocessor Register identifies those roles. Disabling a connector may prevent new transfers but may not delete data already received by the Third Party Service.
7 Customer Responsibilities and Acceptable Use
Customer represents that it has all rights, permissions, notices, and lawful bases needed for Customer Content and for the access, use, disclosure, and automated processing performed by its Workflows. Customer is responsible for the legality and accuracy of its instructions, for its use of Customer Output, and for compliance with laws that apply specifically to its industry, decisions, and activities.
Customer and Authorized Users must comply with the Acceptable Use Policy. Customer may process confidential business information and trade secrets through the Cloud Services, subject to appropriate permissions and security configuration. Customer may process regulated or specially protected data only where the Documentation or Order expressly states that the applicable service supports it and the parties have completed any required agreement, such as a business associate agreement.
Customer will not access the Cloud Services to evade usage limits, interfere with service integrity, introduce malicious code, obtain unauthorized access, or benchmark non-public features in a manner that creates a security or availability risk. This restriction does not limit rights granted under an applicable open-source license or good-faith security research performed under Trampoline's published program.
8 Data Protection and Security
Each party will comply with privacy and data protection laws applicable to its performance under the Agreement. When Trampoline processes Personal Data in Customer Content on Customer's behalf, the Data Processing Addendum applies. Trampoline acts as an independent controller for Account Data and business relationship data as described in the Privacy Policy.
Trampoline will maintain appropriate technical and organizational safeguards designed to protect Customer Content against unauthorized access, use, alteration, and disclosure. Current safeguards are described in the Data Processing Addendum or applicable security documentation. Customer remains responsible for endpoint security, identity administration, permissions, credentials it supplies, and secure configuration of its Workflows and Third Party Services.
9 Ownership and Licences
9 1 Customer Materials
Customer retains all right, title, and interest in Customer Content, Customer Code, Customer Output, and Customer's trademarks. Customer grants Trampoline and its subprocessors a limited, non-exclusive licence to host, copy, transmit, transform, display, and otherwise process those materials only as needed to provide, secure, support, and improve the Cloud Services for Customer, to comply with law, and as otherwise instructed by Customer.
9 2 Trampoline Technology
Trampoline and its licensors retain all right, title, and interest in the Cloud Services, Documentation, Trampoline models, service-generated operational methods, and related technology, including improvements that do not contain Customer Content or Customer Confidential Information. No rights are granted except as expressly stated.
9 3 Open Source Components
Open Source Components are governed exclusively by their applicable open-source licences to the extent those licences conflict with the Agreement. Nothing in the Agreement restricts Customer from copying, modifying, distributing, self-hosting, benchmarking, or reverse engineering Open Source Components where the applicable licence permits it. Cloud hosting, managed operations, support, and proprietary Cloud features remain governed by the Agreement.
9 4 Feedback
If Customer voluntarily provides product feedback, Customer grants Trampoline a perpetual, irrevocable, royalty-free right to use it without restriction, provided Trampoline does not identify Customer or disclose Customer Confidential Information without permission.
10 Fees and Usage
Customer will pay fees and taxes stated in each Order. Unless an Order states otherwise, invoices are due within 30 days, fees are non-cancellable and non-refundable except as expressly provided, and purchased entitlements may not be reduced during a committed term. Usage-based charges are measured by Trampoline's service records, including compute, tokens, storage, data transfer, Runs, and other metered resources identified in the Order.
Trampoline may suspend access to metered features when Customer reaches a hard limit and may charge agreed overage rates where the Order permits. Trampoline will give reasonable notice of a good-faith billing dispute and will not suspend for disputed amounts while the parties work promptly to resolve the dispute. Overdue undisputed amounts may accrue interest at the lesser of 1.5 percent per month or the maximum lawful rate.
11 Support Service Changes and Beta Features
Trampoline will provide support, availability commitments, and service levels stated in the Order or Documentation. Trampoline may update the Cloud Services to improve security, reliability, compliance, or functionality. During a committed term, Trampoline will not materially reduce the core functionality purchased by Customer without providing a reasonable alternative or allowing Customer to terminate the affected Cloud Service and receive a prorated refund of prepaid unused fees.
Trials, previews, experiments, and beta features are optional and may be changed or discontinued at any time. They are provided as is, may be subject to lower limits or different data practices disclosed when enabled, and must not be used for production or regulated data unless Trampoline expressly approves that use in writing.
12 Confidentiality
Confidential Information means non-public information disclosed by one party to the other that is marked confidential or that a reasonable person would understand to be confidential. Customer Content, Customer Code, security findings, non-public pricing, product roadmaps, and each party's trade secrets are Confidential Information. Confidential Information excludes information that the receiving party can document was lawfully known without restriction, independently developed without use of the information, received lawfully from a third party without duty, or made public without breach.
The receiving party will use Confidential Information only to perform or exercise rights under the Agreement, protect it using at least reasonable care, and disclose it only to personnel, Affiliates, professional advisers, and subcontractors who need to know it and are bound by confidentiality duties. If disclosure is legally required, the receiving party will provide advance notice where lawful and reasonable assistance at the disclosing party's expense. These duties continue for five years after disclosure and for trade secrets as long as they remain protected by law.
13 Warranties and Disclaimers
Each party warrants that it has authority to enter the Agreement. Trampoline warrants that the Cloud Services will materially conform to the Documentation and that Professional Services will be performed in a professional and workmanlike manner. Customer's exclusive remedy for breach of these warranties is re-performance or correction; if Trampoline cannot cure a material breach within a reasonable period, Customer may terminate the affected Order and receive a prorated refund of prepaid unused fees.
Except for the express warranties in the Agreement, the Cloud Services, Customer Output, beta features, and Documentation are provided as is and as available. To the maximum extent permitted by law, Trampoline disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted operation, and error-free or accurate results. Trampoline does not warrant that an AI-generated result is unique, legally protectable, or suitable as the sole basis for a material decision.
14 Third Party Claims
14 1 Trampoline Protection
Trampoline will defend Customer against a third-party claim that Customer's authorized use of the Cloud Services infringes a patent, copyright, or trademark, or misappropriates a trade secret, and will pay resulting damages and settlements approved by Trampoline. This obligation does not apply to claims arising from Customer Content, Customer Code, Customer instructions, an unmodified Third Party Service, combinations not supplied by Trampoline, continued use after notice of an alleged infringement, or use contrary to the Agreement or Documentation.
If a claim is likely, Trampoline may obtain the right for Customer to continue using the affected Cloud Service, modify or replace it with materially equivalent functionality, or terminate the affected service and refund prepaid unused fees. This section states Customer's exclusive remedy for intellectual property infringement by the Cloud Services.
14 2 Customer Protection
Customer will defend Trampoline against a third-party claim arising from Customer Content, Customer Code, Customer's configuration or instructions, Customer's unlawful or unauthorized use of a Third Party Service, or Customer's breach of the Acceptable Use Policy, and will pay resulting damages and settlements approved by Customer.
14 3 Process
The protected party must promptly notify the defending party, provide reasonable cooperation at the defending party's expense, and allow the defending party to control the defence and settlement. A delay reduces obligations only to the extent it materially prejudices the defence. No settlement may admit fault by or impose a non-monetary obligation on the protected party without its consent.
15 Limitation of Liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for loss of profits, revenue, goodwill, or business interruption, even if advised those damages were possible. This exclusion does not apply to amounts payable to a third party under a party's indemnity obligation.
Except for Customer's payment obligations, a party's fraud or wilful misconduct, infringement or misappropriation of the other party's intellectual property, and liability that cannot lawfully be limited, each party's total aggregate liability arising from an Order will not exceed the fees paid or payable for the affected Cloud Services during the 12 months before the event giving rise to liability. The limitations apply across all legal theories and allocate risk between the parties.
16 Term Suspension and Termination
Each Order begins and renews as stated in that Order. If an Order is silent, subscriptions renew for successive periods equal to the initial term unless either party gives at least 30 days' notice before renewal. Either party may terminate an Order for an uncured material breach after 30 days' written notice, or immediately if the other party becomes insolvent or ceases business, subject to applicable law.
Trampoline may suspend affected access when reasonably necessary to prevent material harm, respond to a security incident, comply with law, address prohibited use, or collect undisputed overdue fees. Trampoline will, where practicable, give notice, limit the suspension to the affected portion, and restore access when the cause is resolved.
On expiration or termination, Customer's right to use the affected Cloud Services ends. Customer may export Customer Content using available features during the term and, unless prohibited by law or a security risk, for 30 days afterward. Trampoline will then return or delete Customer Content in accordance with the Data Processing Addendum. Accrued payment obligations and provisions that by their nature should survive will survive.
17 General
Neither party may assign the Agreement without the other's consent, except to an Affiliate or in connection with a merger, reorganization, or sale of substantially all relevant assets, provided the assignee assumes the Agreement and is not a direct competitor of the other party. Trampoline may use subcontractors but remains responsible for its obligations.
Neither party is liable for delay caused by events beyond its reasonable control, excluding payment obligations. Notices of breach or termination must be sent by email and another method stated in the Order. Legal notices to Trampoline must be sent to legal@trampoline.ai and its registered address. Routine service notices may be delivered through the account or by email.
The Agreement is governed by the laws of Quebec and the federal laws of Canada applicable there, without regard to conflicts rules. The courts located in Montreal, Quebec have exclusive jurisdiction, unless an Order states otherwise. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
The parties are independent contractors. The Agreement does not create a partnership, franchise, fiduciary, employment, or agency relationship. If any provision is unenforceable, it will be modified only to the minimum extent necessary and the remainder will continue. A waiver must be in writing. The Agreement is the entire agreement on its subject matter and may be executed electronically and in counterparts.
Trampoline may update online policies for legal, security, or operational reasons. Material adverse changes will not take effect during a committed Order term unless required by law or agreed by Customer. Other changes will take effect on renewal or, for month-to-month services, after at least 30 days' notice.