Privacy
The essential:
We keep everything that happens between us private. We collect usage data to monitor and upgrade our service.
For any questions:
legal@trampoline.ai
Introduction
This policy will cover information that we collect when you use our product. If you do not agree with this policy, then please do not access or use our Services.
1. What information we collect
Information through usage of the product
We collect certain usage data, along with the name and email of users, to improve product quality. This usage data never includes customer sensitive information such as user queries, search results, document contents or any document metadata. Examples of usage data include things like searches per day, number of result clicks, clicks broken out by data sources (e.g. Drive, Slack, Jira, etc), and search latency.
Information you provide via user feedback or support channels
When a user sends us specific feedback through the product, we collect their name and work email address in order to be able to contact them for any necessary follow ups. If you are an Alpha or Special release client, we also reach out to your users once in a while to gather feedback.
Device and connection information
We collect anonymized aggregated information about the computer operating system and browser type. We collect approximate locations across all users.Email usage within the product
Trampoline’s unified search product only shows search results that a user has access to. Each user authenticates via SSO and Trampoline maintains all permission access based on an email address. The Trampoline service will only use emails to enforce permissions on documents presented to users.
We collect certain usage data, along with the name and email of users, to improve product quality. This usage data never includes customer sensitive information such as user queries, search results, document contents or any document metadata. Examples of usage data include things like searches per day, number of result clicks, clicks broken out by data sources (e.g. Drive, Slack, Jira, etc), and search latency.
Information you provide via user feedback or support channels
When a user sends us specific feedback through the product, we collect their name and work email address in order to be able to contact them for any necessary follow ups. If you are an Alpha or Special release client, we also reach out to your users once in a while to gather feedback.
Device and connection information
We collect anonymized aggregated information about the computer operating system and browser type. We collect approximate locations across all users.Email usage within the product
Trampoline’s unified search product only shows search results that a user has access to. Each user authenticates via SSO and Trampoline maintains all permission access based on an email address. The Trampoline service will only use emails to enforce permissions on documents presented to users.
2. How we use the information we collect
To improve the product
Our only goal is to make the product as valuable for our users as possible.Our product team uses the information to track the usage of the different features in the product and prioritize future development.
Our only goal is to make the product as valuable for our users as possible.Our product team uses the information to track the usage of the different features in the product and prioritize future development.
3. How we share the information we collect
Sharing with our product team
The members of our product team will have access to the anonymized metrics above. Specific Trampoline team members who are corresponding with a user after receiving user feedback will have access to name and email so they can follow up appropriately.
Sharing with third parties
We do not sell any information to third parties. We share information with certain third parties that help us operate and improve our service (please review the Storage and security section below).
The members of our product team will have access to the anonymized metrics above. Specific Trampoline team members who are corresponding with a user after receiving user feedback will have access to name and email so they can follow up appropriately.
Sharing with third parties
We do not sell any information to third parties. We share information with certain third parties that help us operate and improve our service (please review the Storage and security section below).
4. How we store and secure the information we collect
Storage and security
We store the usage data inside an encrypted database, inaccessible from the internet.
Additionally, we use third-party analytics services to store certain non-sensitive usage metrics. Wherever we can, the data is stored in its most anonymized form.
How long we keep information
The usage data is kept for 24 months.
Storage location
The usage data is stored in a GCP project in Canada or the United States, depending on your SLA.
We store the usage data inside an encrypted database, inaccessible from the internet.
Additionally, we use third-party analytics services to store certain non-sensitive usage metrics. Wherever we can, the data is stored in its most anonymized form.
How long we keep information
The usage data is kept for 24 months.
Storage location
The usage data is stored in a GCP project in Canada or the United States, depending on your SLA.
5. Indemnification
You have the right to request a copy of your information, to object to our use of your information, to request the deletion or restriction of your information, or to request your information in a structured, electronic format.If you would like to request to delete your data, please contact us at data@trampoline.ai
Access and update your information
Our Services might allow you to find certain information about you from within Trampoline. For example, you could search for your name in the tool to find information from the various data sources that we index.You can update your information in each of those various data sources and that will then be updated in our system (typically within a few minutes).
Deactivate your account
If you no longer wish to use our Services, your administrator may be able to deactivate your account. Please contact your administrator. If you are an administrator and are unable to deactivate an account through your administrator settings, please contact us through email or the product feedback feature.Please be aware that deactivating your account does not delete your information; your information remains visible to other users based on your past participation within the Services.
Opt out of communications
We will occasionally send emails with product updates or related information. You can opt out of receiving those emails through the unsubscribe link.
Our Services might allow you to find certain information about you from within Trampoline. For example, you could search for your name in the tool to find information from the various data sources that we index.You can update your information in each of those various data sources and that will then be updated in our system (typically within a few minutes).
Deactivate your account
If you no longer wish to use our Services, your administrator may be able to deactivate your account. Please contact your administrator. If you are an administrator and are unable to deactivate an account through your administrator settings, please contact us through email or the product feedback feature.Please be aware that deactivating your account does not delete your information; your information remains visible to other users based on your past participation within the Services.
Opt out of communications
We will occasionally send emails with product updates or related information. You can opt out of receiving those emails through the unsubscribe link.
